Pet Relocation

Moving your pet abroad may feel like an overwhelmingly stressful task. The worry about the safety of your beloved fur family member, and all the necessary preparations that need to be done. Our relocation specialists will take care of everything so that your pets arrive at their destination seamlessly.

Our service includes, but is not limited to:

Providing professional advice regarding the relocation 

Help determine the most suitable, cost-effective, and safe route 

Coordination with foreign agents

Pick-up & drop-off service

Booking & boarding of flights

Taking pets for pre-flight veterinary checks

Apply for, and obtaining health certificates

Apply for, and obtaining import permits

Custom Clearance

Provide IATA approved crates

 

Why use our pet relocation service?

Pet relocations are subject to laws, rules, and regulations which differ from country to country. These requirements are subject to change, and information you find online, or receive from non-official sources, might be incorrect or incomplete. By using our pet relocation service, rest assured that your pets will be shipped in the safest, and most cost-effective way, according to the latest law, rules, and regulations. 

We hold a valid IATA LAR certificate to show that our relocation service is compliant with international rules and regulations, standards and best practices.

    Paw Pals Relocation Request Form

    Cat Details

    Please enter your estimated travel date

    Dog Details

    Please enter your estimated travel date

    Travel Carrier

    Please enter the size of your Travel Carrier in centimetres

    Pet Dimensions

    Please measure your pet in centimetres

    A Value = Length of the pet from the tip of nose to the root of the tail

    B Value = Height from the ground to the top of the leg or elbow joint

    C Value = Width across right and left shoulders

    D Value = Height of the pet in their natural standing position from the ground to the top of the head or the tip of the ear in erect ear breeds (for a cat you might find it easier to measure the height whilst the cat is sitting with their head erect)

    Please note: We do advise that one of our specialists visits your home to measure your pet, as small differences in dimensions can have a significant impact on the cost.

    *All training and handling methods used in our services are without the use of fear, force, or pain. This means that we do not use aversive tools such as slip leads, intimidation, threats, tactics that involve fear, or coercion, and work with positive reinforcement only.

    What is pet relocation?

    Pet relocation, pet shipping, pet import & export, are all terms used when a pet is transported, often by airplane, from one country to another. Pet relocations are mostly requested when pet owners migrate to a different country, but other reasons are also seen. An example would be when a pet needs to undergo a medical procedure in another country.

    How do I prepare my pet for relocation?

    There is no one-size-fits-all answer to this question. It will all depend on the country you currently reside in, the country you plan on moving to, and the type of pet you have. Each country has its own set of rules and regulations when it comes to what is required to be allowed to import and export animals. It’s advised to get your pet familiarized with a transport kennel or box well before the relocation happens. This should be learned through force free training and with positive reinforcement.

    What documents do I need to relocate my pet?

    Just like the question above ‘How do I prepare my pet for relocation’, there is no one-size-fits-all answer to this question. It will all depend on the country you currently reside in, the country you plan on moving to, and the type of pet you have. Documents that are often required are a pet passport, import & export permits, rabies titre test results, and health certificates. Other documents might be needed depending on the situation like CITES papers for exotic pets.

    Can all pets be relocated?

    Yes, all pets can be relocated IF they have the required documents and are correctly prepared for the relocation. Exception to this rule is if a type of animal or breed is forbidden from import to that specific country.

    What is the cost of pet relocation?

    It will depend on factors like the size of the crate your pet will be transported in, the total weight, airline and airport used, and the specific import and export rules and regulations the countries have. Because of this, we always advise to request a no obligation quote so we can calculate the correct price for the specific relocation that needs to be done.

    How long does pet relocation take?

    This varies a lot depending on the country of destination. Australia is an example of a country which has a long and complicated process. When microchip and vaccination of the pet are not in place, a pet relocation to Australia will take up to about 7 months. When microchip and vaccinations are up to date this is a 6 month process. When the country of destination has relatively easy rules and regulations, the whole relocation process might be possible within a month, or even less.

    What are the potential risks of pet relocation and how can they be minimized?

    Traveling by airplane is never without risk and there are certain predispositions that pets might have that will increase the risk of flying. Risk can be minimized by deciding case by case if the pet is healthy enough to fly, and choosing the safest time and route for the relocation.

    How can I request a pet relocation?

    Pet relocations can be requested by contacting our relocation team, or by filling the form.

    How can I pay for the pet relocation services?

    Payments can be done:

    • Through the client portal
    • Through bank transfer, you can find the details in the invoice you will receive.
    What is the client portal?

    Through the client portal on our website you can make payments, book and cancel pet services and upload pet pictures and information.

          Paw Pals Relocation Request Form

          Cat Details

          Please enter your estimated travel date

          Dog Details

          Please enter your estimated travel date

          Travel Carrier

          Please enter the size of your Travel Carrier in centimetres

          Pet Dimensions

          Please measure your pet in centimetres

          A Value = Length of the pet from the tip of nose to the root of the tail

          B Value = Height from the ground to the top of the leg or elbow joint

          C Value = Width across right and left shoulders

          D Value = Height of the pet in their natural standing position from the ground to the top of the head or the tip of the ear in erect ear breeds (for a cat you might find it easier to measure the height whilst the cat is sitting with their head erect)

          Please note: We do advise that one of our specialists visits your home to measure your pet, as small differences in dimensions can have a significant impact on the cost.